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PHPC Response to COVID-19

corona, coronavirus, virus-5174671.jpgIn December 2019, doctors at Wuhan Central Hospital, the capital of China’s Hubei Province, were battling an unknown disease. A clinician, Li Wenliang, a 34-year-old Manchurian with an excellent academic record and a 2011 ophthalmologist graduate, was one of the first to alert his colleagues to this new ailment although at that time he had no clear idea of the nature and magnitude of the problem he was facing. It is common knowledge that in a message, on December 30, sent through a private chat, Li advised colleagues to be careful with this mysterious novel disease and recommended that they wore protective clothing to avoid getting infected.1 These concerns were well founded because a colleague, Dr. Ai Fen, chief of the emergency room at Wuhan Central Hospital, had reported a case that tested positive for SARS (severe acute respiratory syndrome) virus, the coronavirus that had spawned a pandemic in 2003. Li posted on the social network Weibo a document detailing the case, discussing the results of a CT scan and reporting that 7 workers at the Huanan seafood market had fallen ill with SARS, admitting that the exact viral strain involved was not known. Soon after Li made corrections to his original chat, clarifying that the virus was of a previously unidentified species. 2 Since then, over 170 million people have been infected and almost 3.8 million have died around the world.3 As SARS-CoV-2 spread both inside and outside of China, Public Housing Primary Care (PHPC) health centers started to prepare for a new health care era.

In the United States, low-income and racial and ethnic minority groups have been disproportionately affected by the COVID-19 pandemic. While the exact reasons for this remain unclear, they are likely due to a complex interplay of factors rather than a single cause. While the virus infects people regardless of wealth, exposure to infection is unequal. People in precarious, low-paid, manual jobs in the caring, retail, and service sectors have been more exposed to COVID-19 as their face-to-face jobs cannot be done from home.4 Overcrowded, poor-quality housing in densely populated areas have often added to the increased risk of SARS-CoV-2 infections.5 Poorer communities have also been more vulnerable to severe disease once infected because of crowding, higher levels of pre-existing conditions, and difficulties accessing health care.

Socioeconomic factors affecting public housing residents make this population more vulnerable to be infected by, have more complications from, and die of COVID-19 infections. There are over 1.1 million public housing units across our nation, and around 1.8 million people live in public housing developments.These public housing units are in highly dense, low-income neighborhoods located in big urban cities such as New York, Washington, D.C., Chicago, Philadelphia, etc., and are home of seniors and people with disabilities most of whom refer to have two or more chronic medical conditions such as diabetes, hypertension, asthma, chronic obstructive pulmonary disease, etc.7 The primary source of income for this population is through wages. Despite the efforts of this, working populations, ¼ of households fall into the HUD’s “very low-income” category. A large percentage of public housing residents also report being of a racial or ethnic minority group. All these sociodemographic characteristics and determinants of health play a role in increasing the likelihood of severe infections, hospitalization, and dead due to SARS-CoV-2.

The real impact of COVID 19 on public housing residents receiving services from health centers is difficult to determine, PHPC (Public Housing Primary Care) health centers provide aggregate public housing data and not all patients receiving services at these clinical locations are public housing residents. Thus, data provided by PHPC health centers misrepresent the overall picture of COVID-19 infections in public housing. Also, privacy laws and regulations protecting health information do not allow the release of case counts by place of residency. Despite these challenges, PHPC health centers have developed plans and strategies, which help them to assess, plan, and respond with specific activities and interventions aim at preventing COVID-19 infections and complications among public housing residents.

There are 108 HRSA-funded PHPC health centers located in or immediately accessible to public housing, providing services to over 850,000 every year.8 PHPC health centers have played an important role in national, state, and local responses to the coronavirus pandemic. These facilities have contributed to SARS-CoV-2 response efforts by providing testing and immunizations, triaging patients, and reducing the burden on hospitals in addition to playing a role in addressing social determinants of health and an increase in the demand of behavioral health services as a result of the pandemic. PHPC health centers have guaranteed continuity of care for low-income, public housing patients with chronic conditions many of whom identify themselves as being part of a racial and ethnic minority group. Between April 2020 to May 2021, PHPC health centers tested 1,367,534 patients, and approximately 59% of them were from racial and ethnic minorities. Between January 2021 to May 2021, almost 900,000 thousand COVID-19 vaccine series were initiated and 68% of those receiving at least one dose of the COVID-19 vaccine were from ethnic and racial minorities. Moreover, almost 700,000 patients have completed COVID-19 vaccinations, and 72% are from racial and ethnic minority groups. In-person visits to PHPC health centers decreased during the first months of the pandemic and have been fluctuating throughout the last year. However, primary care services have been provided at PHPC health centers in-person and virtually to make sure patients keep receiving all health and preventive services provided at their clinical sites. There have been challenges to offer some essential health services such as immunization, and screening for some cancers such as colorectal and cervical.  Routine immunization numbers have been down during the pandemic but have started to level up since March of 2021.

The overall impact of the pandemic on public housing residents is uncertain, and how it has affected PHPC health centers clinical performance measures will not be known until 2020 health center data is made public. Nevertheless, PHPC health center have adapted, learned to live with the pandemic, and come up with promising practices to provide COVID-19 immunizations and testing as well as other essential and routine health services for this vulnerable population. To increase COVID-19 vaccination rates, PHPC health centers have been working with community organizations, especially with their natural partners: public housing agencies. Through these partnerships, PHPC health centers have been able to vaccinate public housing residents on public housing premises and make sure that seniors and residents with disabilities can be immunized without going to any of the health center clinical sites. In collaboration with public housing agencies, PHPC health centers have conducted PHPC community forums where they have educated patients on, tested for, and reinforce prevention against COVID-19. Clinicians have adopted approaches like “talk to the doc” sessions where they respond to questions on vaccine safety and address vaccine hesitancy and confidence. Some PHPC health centers are also working with the Federal Emergency Management Agency (FEMA) to set up large outreach events. PHPC health centers have worked with municipalities and local governments to secure safe and open places in the communities and close to the housing developments to offer COVID-19 immunizations and other essential services. A PHPC health center in Texas recently conducted a “Vax – A – Thon” and opened its clinical site for uninterrupted 24 hours to offer COVID-19 testing and immunizations. The use of mobile clinics has been fundamental to reach out to patients in remote and nontraditional areas in the communities. Alongside in- person visits to assure continuity of care, PHPC health center programs have adopted a menu of new remote service options: tele visit platforms, texts, emails, patient portals, telephone applications, and the list is growing. PHPC health centers have the appropriate community collaborations in place, the outreach network, the staff, and the technology to ameliorate the impact of COVID-19 on public housing residents.

SARS-CoV-2 has shown that the battle against novel diseases may require novel approaches and technology. The novel coronavirus is unlikely to be the last pandemic or emergency will face, and PHPC health centers agree that COVID-19 is going nowhere. As stated by a PHPC health center CEO, “we are just learning to live with it as a new endemic condition.” As PHPC health centers seek to continue serving their patients, numerous difficulties remain, and other challenges could appear. PHPC health centers leadership highlights the need to gear efforts towards the pandemic aftermath. Bringing back effective preventive and primary care services that were set aside in order to mount the pandemic response is imperative. In addition to restoring services, PHPC health centers are also working on updating their emergency management plans and designing and implementing long-term recovery policies to make sure they are prepared for the post-pandemic era and beyond.

References:

1 Hegarty, Stephanie. (2020, February 4). Coronavirus in China: who was Li Wenliang, the doctor who tried to alert about the outbreak and whose death is one year old. BBC News.

2 Deng, Chao., & Chin, Josh. (2020, February 7).  Chinese doctor who issued early warning on virus dies. The Wall Street Journal.

3 Johns Hopkins University & Medicine. (2021). COVID-19 dashboard by the Center for Systems Science and Engineering (CSSE) at Johns Hopkins University (JHU). Coronavirus Resource Center 

4 Whitehead, M., Taylor-Robinson, D., Barr, B. (2020, May 22). Covid-19: we are not “all in it together”—less privileged in society are suffering the brunt of the damage. The BMJ Opinion.

5 Daras, K., Alexiou, A., Rose, T. C., Buchan, I., Taylor-Robinson, D., & Barr, B. (2021, February 4).  How does vulnerability to covid-19 vary between communities in England? Developing a  small area vulnerability index (SAVI). Journal of Epidemiology & Community Health.

U. S. Department of Housing and Urban Development (HUD). (n.d). Resident Characteristics Report.

7 U. S. Department of Housing and Urban Development (HUD). (2017, March 16). A health picture of HUD-assisted adults, 2006-2012. Office of Policy Development and Research (PD&R).

8 Health Resources and Services Administration (HRSA). (2019). National health center data.

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The Impact of Health Literacy on Diabetes

 

The Impact of Health Literacy on Diabetes

Health literacy is a measure of patients’ ability to read, comprehend, and act on medical instructions. Poor health literacy is common among racial and ethnic minorities, elderly patients, patients with chronic medical conditions, individuals with fewer years of education, and lower socioeconomic status. Addressing health literacy in public housing patients can result in improved outcomes for persons living with diabetes, while lower levels of health literacy can result in decreased quality of health, poor diabetes management, and short and long-term diabetes complications.

Public housing residents are more likely to have diabetes than the general population. A report from the U.S. Department of Housing and Urban Development (HUD) shows that individuals that receive HUD assistance are more likely to have chronic health conditions such as diabetes and cardiovascular disease and are higher utilizers of health care than the rest of the U.S. population, even more so than other low-income renters. The report also mentioned that over 67% of HUD-assisted adults reported having a high school diploma or less, and many of them (26%)1 are from Hispanic descendants, which could make them more likely to misinterpret or have trouble understanding instructions and recommendations from their medical providers.

In order to provide diabetes prevention and management education to public housing residents, health centers in or immediately accessible to public housing need to develop and find easy-to-understand diabetes education resources, assess the feasibility of creating a health literacy action plan, and make sure that they address medication adherence through verbal and written communication materials as well as medication reminder tools.

Verbal and Written Communication Strategies for Diabetes Prevention

Good written materials in addition to clear and simple verbal communication are useful tools to address health literacy in patients with diabetes living in public housing. Clearly written and easy-to-read materials have several benefits for the patient: they can find what they need, understand what they read, and do what they need to the first time that they read it. As a rule, it is important for providers and support staff to write short sentences, use active voice, and use everyday words and pronouns (when appropriate).

Health centers often ask patients to fill out forms and provide them with written materials to read. With 36 percent of the U.S. adult population having limited health literacy skills, it is likely that many patients have trouble understanding all the written materials that they receive. Assessing, selecting, and creating easy-to-understand forms and educational materials can help clinicians improve patient comprehension. According to Dr. Roy P C Kessels, studies have shown that 40-80% of the medical information patients receive is forgotten immediately and nearly half of the information retained is incorrect. One method of verbal communication that clinicians can use is the “teach back” method, which allows the patient to repeat to the clinician in their own words what they just learned. Another verbal communication strategy is the “chunk and check” tool, where the clinician teaches the information by sections and assesses the patient’s mastery of each section before proceeding to the next section.

Developing a Health Literacy Action Plan for Diabetes

Improving health literacy in special and vulnerable populations is not an easy task. It would require a series of steps and involve members of the quality assurance team. According to the Agency of Health Research and Quality (AHRQ), the first step in creating a health literacy action plan for your practice is to collect assessment data. Gathering materials from patients can be done in a variety of ways, whether it is written or verbal. It is important to record the data concisely for the plan to be as accurate as possible.

For persons living with diabetes, examples of assessment data to be collected include number of patients with diabetes, racial or ethnic groups, language barriers, and type of diabetes resources in the community.

The second step in creating a health literacy action plan for your practice is to review the Primary Care Health Literacy Assessment. This is an assessment that evaluates one’s medical practice on the following standards:

  • Preparing for Practice Change
    This step involves staff having to analyze the methods that their practice is currently using and seeing what needs to be done.
  • Improving Spoken Communication
    In order for staff to evaluate how they are communicating with patients, they need to ensure that they are using correct terminology in everyday words when speaking for patients to understand, among many other verbal communication methods.
  • Improving Written Communication
    This step ensures that staff are using proper written communication methods. Some of those methods include using plain language, having materials in languages other than English, and having clear and understandable lab results for patients.
  • Improving Self-Management and Empowerment
    Health centers should provide a warm and nurturing environment for their patients. One example of this is considering the culture, religion, and other contributing factors to a patient’s health when planning options for treatment. Another example is calling patients to follow up to see if they are following their diabetes action plan.
  • Improving Supporting Systems
    In this step, practices evaluate how their patients are receiving support for diabetes treatment. Examples of this are taking a close look at the patient’s ability to pay for their diabetes medication and offering help for making appointments.

Based on the answers from the Primary Care Health Literacy Assessment, you can use these results to develop a clear and written health literacy action plan for persons living with diabetes. In this action plan, it is also important to set reasonable objectives that can help you assist patients with diabetes management.

The last step in creating a health literacy action plan is to discuss opportunities for improvement. Based on your answers to the questions in the Primary Care Health Literacy Assessment, you can find ways to improve your practice and the way that health literacy is addressed in your practice. It is also important to track your progress routinely.

Reflecting on your practices not only helps improve your health center, but it also improves the quality of service that patients receive. For patients with diabetes, it is important to be consistent with their diabetes health action plan. This helps reduce any health complications associated with diabetes in addition to a better quality of health. By creating a plan, this eases any confusion that the patient may have and gives them a concise list of instructions to follow.

Improve Diabetes Medication Adherence through Health Literacy

Medication nonadherence for persons living with diabetes has been very prevalent. A report by the American Diabetes Association stated that roughly 14-20% of adults with diabetes reported that they reduce or delay medications due to high cost. In a study conducted by the American Diabetes Association, roughly 69% of participants in a cohort of over 200,000 patients reported proper medication adherence.

 

Though cost is a major issue, individual health centers still have a prominent role in increasing health literacy in reference to medication adherence for diabetic patients. One strategy is to provide education on adherence. Health center staff need to provide written materials and fully educate patients on the medicine that they are taking, so that they are aware that the treatment is ongoing and that they will need to take their medication as prescribed, even if they are feeling better. Another strategy that health centers can take to improve medication adherence in diabetic patients is to teach patients how to read prescription labels so that they can administer proper dosages. Doctors can perform a “brown bag” review of medications with the patient in which the patient brings in all their medications and supplements and the doctor verifies what they are taking and answers any questions that they may have in relation to their medicine. Patients can use the My Medicines form, which allows them to write down all their medications, dosages, dosage times, etc. Patients can also sign up for refill alerts through their pharmacy, so that they can get phone notifications when it is time for a refill. Health centers can also provide pill boxes to patients so that they can organize their medications by day.

For persons living with diabetes, health literacy plays a prominent role in diabetes self-management. Health centers have a responsibility of educating patients to take the necessary precautions needed to maintain optimal health. By communicating efficiently and providing easy to read resources, this can help patients better understand their health condition and give them the opportunity to improve their health in different ways, such as keeping a pill box or using a medicine reminder form to keep track of the medications that they take. By having enough knowledge to improve health outcomes, health literacy serves as a preventative measure that allows patients to avoid exacerbation of existing health issues.

1 Upon clicking the link, select “public housing” program type, then “national”, followed by “race and ethnicity”.

Resources

  1. Health Literacy in Diabetes Care: Explanation, Evidence, and Equipment
    https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3158575/pdf/nihms297498.pdf
  2. Social Determinants of Health for Public Housing Residents: Diabetes
    https://nchph.org/wp-content/uploads/2021/01/Diabetes-2020-9232020.pdf
  3. Association of Numeracy and Diabetes Control
    https://pubmed.ncbi.nlm.nih.gov/18490687/
  4. The Spoken Knowledge in Low Literacy in Diabetes Scale: A Diabetes Knowledge Scale for Vulnerable Patients
    https://pubmed.ncbi.nlm.nih.gov/15797850/
  5. Association of Health Literacy with Diabetes Outcomes
    https://pubmed.ncbi.nlm.nih.gov/12132978/
  6. Determinants of Adherence to Diabetes Medications: Findings from a Large Pharmacy Claims Database
    https://care.diabetesjournals.org/content/38/4/604
  7. Social Determinants of Health and Diabetes: A Scientific Review
    https://care.diabetesjournals.org/content/early/2020/10/31/dci20-0053
  8. CDC Grand Rounds: Improving Medication Adherence for Chronic Disease Management: Innovations and Opportunities
    https://www.cdc.gov/mmwr/volumes/66/wr/mm6645a2.htm
  9. Nine Tips for Improving Medication Adherence
    https://www.amerisourcebergen.com/insights/pharmacies/nine-tips-for-medication-adherence
  10. Association of Health Literacy and Medication Self-Efficacy with Medication Adherence and Diabetes Control
    https://pubmed.ncbi.nlm.nih.gov/29785094/
  11. Help Patients Remember How and When to Take Their Medicine
    https://www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/literacy-toolkit/healthlittoolkit2_tool16.pdf
  12. My Medicines Form
    https://www.ahrq.gov/health-literacy/improve/precautions/tool16a.html
  13. Health Literacy—Healthy People 2020
    https://www.healthypeople.gov/2020/topics-objectives/topic/social-determinants-health/interventions-resources/health-literacy
  14. Patients’ Memory for Medical Information
    https://www.ncbi.nlm.nih.gov/pmc/articles/PMC539473/

Tools

  1. Diabetes Literacy and Numeracy Education Toolkit
    https://pubmed.ncbi.nlm.nih.gov/19240246/
  2. Living With Diabetes Guide
    https://diabetes.acponline.org/archives/2017/11/10/9.htm
  3. AHRQ Health Literacy Universal Precautions Toolkit, Second Edition
    https://www.ahrq.gov/health-literacy/improve/precautions/toolkit.html

Disclaimer

This publication is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $2,006,400 with 0% financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit HRSA.gov. 

 

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Addressing Social Determinants of Health to Improve Diabetes Outcomes

 

Addressing Social Determinants of Health to Improve Diabetes Outcomes

Public housing residents often have complex health issues that are impacted by where they live. A report from the U.S. Department of Housing and Urban Development (HUD) shows that individuals that receive HUD assistance are more likely to have chronic health conditions such as diabetes and cardiovascular disease and are higher utilizers of health care than the rest of the U.S. population, and other low-income renters. other low-income renters.

Social, economic, and environmental factors, such as income, access to high quality health care services, and safe and healthy environments play a large role in determining the health status of public housing residents. A report by the National Center for Health in Public Housing (NCHPH) indicates that 60.5% of counties with Public Housing Primary Care (PHPC) health centers have high diabetes rates when compared to the total United States counties. Some public housing developments lack community assets, such as healthy food outlets and safe places to engage in physical activity, which can determine diet and exercise opportunities for diabetic patients living in or around public housing.

This publication will discuss seven different social determinants of health and their impact on diabetic patients: Educational attainment, job opportunities, access to health care, housing/community design, residential segregation, English proficiency, and housing.

Educational Attainment
According to the National Diabetes Statistics Report, diabetes rates are higher for individuals who possess less than a high school education (13.3%) compared to individuals with terminal high school education (9.7%) and individuals with more than a high school education (7.5%).

In a report by HUD, over 67% of HUD-assisted adults reported having a high school diploma or less, which makes them more likely to have lower health literacy, have a poor understanding of diabetes and its complications, and were more likely to be overweight or obese, and develop prediabetes or diabetes when compared to the US general population.

Job Opportunities
According to Healthy People 2030, individuals who have a steady job are less likely to live in poverty. The primary source of income for 34% of public housing resident households is through wages. However, despite the efforts of this working population, more than 21% of public housing residents fall into HUD’s “Very Low Income” category, with an income of less than 50% of the national median. Public housing residents have to decide between housing, healthy food, prescription drugs, etc. so they can make ends meet. As a result, they are prone to develop chronic conditions such as diabetes or cardiovascular diseases when they have to choose from different constraints.

 

Access to Health Care
A report by the American Diabetes Association shows that health care costs for diabetic patients are roughly 2.3 times higher than for those who do not have diabetes. According to HRSA’s 2019 UDS data1, 20.43% of PHPC health center patients are uninsured, while 53.76% of PHPC health center patients receive Medicaid and 9.01% of PHPC health center patients receive Medicare. Access to health insurance allows patients to have routine and preventative visits, lower out of pocket costs for diabetes medications, equipment, and improve their HbA1C levels through diabetes prevention and self-management programs.

 

Housing/Community Design (built environment)
A recent study reveals that walkable neighborhoods with access to green space are associated with a lower rate of diabetes. Unfortunately, rates of violent crime are higher in areas where PHPC Health Centers are located compared to the national average. This can serve as an inconvenience for public housing residents because increased crime can make it more difficult for residents to exercise outside of their homes and find places with healthy food options. In fact, some housing developments are located in food deserts, which are geographic areas where residents’ access to affordable, healthy food options are scarce (especially fresh fruits and vegetables). Access to healthy food is restricted or nonexistent due to the absence of grocery stores within convenient traveling distance. As a result, public housing residents’ diet is substantially affected, and this social determinant limitation makes them more likely to have carbohydrate-rich diets with low protein content. A poor diet and lack of exercise increases the Body Mass Index (BMI) of this population in the short term and predisposes them to developing diabetes in the future.

Residential Segregation
Residential segregation is a form of discrimination that occurs in the housing market. Recent studies have indicated that higher rates of segregation of African-Americans can contribute to a higher rate of diabetes mortality. Studies show that American Indian and Alaska Native populations also experience residential segregation. Public housing developments are sometimes located in urban and rural areas where residential segregation occurs.

While individuals experiencing residential segregation do have proper access to primary care physicians, they also experience problems with accessing specialty providers.
This can be problematic for diabetic patients because it is important for them to be able to see specialists such as endocrinologists, eye doctors, and dentists since diabetes complications are linked to higher rates of blindness, periodontal diseases, kidney disease, etc.

English Proficiency
In a 2019 report from HRSA1, roughly 34.82% of PHPC health center patients were better served in a language other than English. Limited English language skills and poor health literacy have a direct correlation to lower education and unfavorable health outcomes. If someone does not possess language proficiency, this could potentially result in an inability for the provider to facilitate proper medication use in addition to medical services designed to prevent and/or manage diabetes.

 

Over the last three years, NCHPH has had conversations with health centers located in or immediately accessible to public housing. In addition to addressing clinical issues, health centers serving public housing residents have been working diligently to reduce some of the social determinants of health affecting the quality of life of persons living with diabetes. NCHPH has compiled a list of best practices addressing community violence, health literacy and other social issues affecting public housing residents with diabetes.

  • Confronting Community Violence: An Outdoor Exercise Program for Patients with Diabetes

El Rio Health Center works with the National Park Service to prescribe park and guided activities to public housing residents. The Health Center has secured funding for transportation and admission fees for their patients. This can help diabetic patients by incorporating exercise into their daily routines in areas where there is community violence.

  • Increasing Access to Care: Community Collaborations between Public Housing Agencies and Health Centers

Public Health Management Corporation and Philadelphia Housing Authority have worked together for over 20 years to provide comprehensive care to public housing residents. They are strategic partners that pool resources to advance each other’s mission. Since quality health care is very important for diabetic patients, this partnership is very helpful. These two organizations have developed agreements to provide health services on public housing premises for the elderly and those with physical and developmental disabilities.

Quality of Life Health Services and Greater Gadsden Housing Authority transformed their city from a violent, gang-ridden community to a place where public housing residents felt safe and secure. Their shared vision and commitment to the residents, and collaboration with local police and community organizations, has led to a different culture at the housing development. It has reduced the stigma of public housing, improved community cohesion, and increased access to health and social services for this hard-to-reach population. This is important since there are typically higher crime rates in PHPC health center areas.

  • Reducing Health Literacy and Language Barriers: Language Assistance Services

    OLE Health in Napa, California has bilingual staff members and they have trained volunteers to provide interpreting services for patients. Telephone interpretation for patients is also a service that is offered by this health center. Having bilingual staff members helps with the English proficiency gap in health center patients.
  • Providing Transportation Services: Dental Health Services for At-Risk and Vulnerable Populations in Public Housing

    Zufall Health Center and Madison Housing Authority collaborate on programs for seniors, including a mobile dental health van and a senior health education series. Their partnership has created a stable source of oral health care for public housing residents and those living in public housing and Section 8 housing throughout the city. This is important because patients with diabetes are more likely to have periodontal disease. Diabetes is a complex chronic condition prevalent in public housing, and there are numerous social determinants of health playing a role in public housing residents’ ability to manage their diabetes. However, health centers are not only working to improve the clinical component of diabetes, but address social determinants of health and, therefore, establishing a solid quality improvement framework for diabetes prevention and management in this special population.

1 In the link, select the year 2019 followed by Public Housing Primary Care, then demographic characteristics.

Resources/Tools:

  1. Unstable Housing and Diabetes-Related Emergency Department Visits and Hospitalization: A Nationally Representative Study of Safety-Net Clinic Patients
    https://bit.ly/2M4YTkI
  2. Social Determinants of Health: Diabetes
    https://bit.ly/3qU8OIw
  3. Social Determinants of Health: Access to Healthy Food
    https://bit.ly/3cdxJCT
  4. Literacy Assessment for Diabetes
    https://bit.ly/2Yh60ck
  5. Assessing the Literacy Skills of Your Adult Patients
    https://bit.ly/3iNt7EM
  6. Public Housing Primary Care Health Centers and Diabetes Map
    https://bit.ly/36c8RaE
  7. Social Determinants of Health: Community Violence
    https://bit.ly/3dpuUPR
  8. HRSA National Health Center Data
    https://data.hrsa.gov/tools/data-reporting/special-populations
  9. Healthy People 2030: Language and Literacy
    https://health.gov/healthypeople/objectives-and-data/social-determinants-health/literature-summaries/language-and-literacy
  10. Healthy People 2030: Discrimination
    https://health.gov/healthypeople/objectives-and-data/social-determinants-health/literature-summaries/discrimination
  11. Social Determinants of Health and Diabetes: A Scientific Review
    https://care.diabetesjournals.org/content/early/2020/10/31/dci20-0053
  12. Diabetes and Oral Health
    https://www.nidcr.nih.gov/health-info/diabetes
  13. Racial/Ethnic Residential Segregation, Obesity, and Diabetes Mellitus
    https://pubmed.ncbi.nlm.nih.gov/27664041/
  14. Do Diabetic Patients Living in Racially Segregated Neighborhoods Experience Different Access and Quality of Care?
    https://europepmc.org/article/pmc/pmc3394874
  15. Public Housing Demographics Fact Sheet
    https://nchph.org/wp-content/uploads/2019/08/Demographics-Fact-Sheet-2019.pdf

Disclaimer:

This publication is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $2,006,400 with 0% financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit HRSA.gov. 

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Motivational Interviewing in Patients with Diabetes

Motivational Interviewing in Patients with Diabetes

This short video illustrates a clinical scenario using the correct process of motivational interviewing. In this video, a clinician discusses obesity management with their patient, providing a non-judgmental approach to diabetes self-management while also learning more about the patient’s lifestyle habits and providing solutions to manage a healthy lifestyle.

Diabetes is a chronic medical condition affecting all social and economic sectors of our society. However, public housing residents are three times more likely to suffer from this condition than the general population, according to the U.S. Department of Housing and Urban Development. Community- based, patient-oriented Public Housing Primary Care health centers have developed strategies to mitigate the impact of diabetes in public housing residents by addressing the social determinants of health (SDOH), delivering medication management, and promoting healthy lifestyle changes including dieting, exercising, smoking cessation, and behavioral services for patients with diabetes. Evidence-based counseling approaches on lifestyle modifications are a supplementary tool used by primary care providers and internists to address the health care needs of patients with diabetes.

There are several effective, structured counseling strategies developed for use in primary care settings.

  • The transtheoretical model, for example, is a counseling strategy that assumes that the patient has no knowledge of how risky health behaviors (i.e., lack of exercise) can affect them and allows the patients to respond to direct advice.
  • The five (5) A’s (Ask, Advise, Assess, Assist, Arrange), is a counseling strategy that is commonly used for smoking cessation, reducing/eliminating alcohol use, and weight loss.
  • FRAMES (Feedback, Responsibility of patient, Advice to change, Menu of options, Empathy, Self-efficacy enhancement) is a structured sequential approach that has been used to reduce alcohol-related risk behavior and cannabis use.
  • The BATHE (Background, Affect, Troubles, Handling, and Empathy) counseling strategy has also been used to help people with psychosocial problems and their social, emotional, and cognitive dimensions.

One counseling strategy that has been highly effective for patients looking to make lifestyle changes is motivational interviewing (MI). MI is a counseling technique that allows patients to become aware of potential health issues that could affect their ability to live a healthy lifestyle. This is useful for patients with diabetes, especially since adhering to prescription medicine is not the only step that patients need to take to manage their diabetes.

 The National Center for Health in Public Housing (NCHPH) had the opportunity to interview Frank Vitale, National Director of Pharmacy Partnership for Tobacco Cessation and Clinical Assistant Professor at Purdue College of Pharmacy, on motivational interviewing in patients with diabetes along with discussing the motivational interviewing process and its overall impact.

WHAT IS MOTIVATIONAL INTERVIEWING?

According to Vitale, MI is a way of talking to patients that engenders change, so that they can perceive their condition differently and reach positive behavioral and physical changes. MI allows the clinician to provide powerful information and ask provocative questions, which allows for patients to tell the medical practitioner that they want to make a lifestyle change instead of only telling patients that they must make the change. In his own experience, Vitale has seen patients make lifestyle changes while participating in MI.  Studies have shown that MI has had profound positive effects on changing any kind of health behavior.

WHO CAN PROVIDE MOTIVATIONAL INTERVIEWING?

One does not have to be a practitioner perform MI since it is just a way of talking, communicating, and connecting with people. Vitale stated that any health professional or health educator at health centers could do it. However, Vitale advises, health center professionals do need to know certain information such as knowing the ideal diet, medications, and exercise patients require. Even though health centers are familiar with general MI processes, some health centers have indicated that additional training is needed to include this strategy specifically during diabetes consultation, according to his conversations with some health centers.

WHAT ARE SOME TOOLS TO HELP WITH MOTIVATIONAL INTERVIEWING?

Vitale suggested that patients could create a food and/or exercise diary (Such as MyFitnessPal) in which they will keep track of what they are currently eating and/or the time they are spending on physical activity. This strategy allows the patient to obtain a better understanding of their eating and exercise habits.

WHAT ARE THE CHALLENGES IN MOTIVATIONAL INTERVIEWING?

While MI is effective, some clinicians have limited time in appointments, which can make it difficult for them to do MI with patients. However, there are strategies to incorporate MI in appointments. One strategy is to include open-ended questions in their conversation with the patient.  One literature study showed that motivational interviewing conducted by registered dietitians and clinicians resulted in lower BMI in patients. This allows patients to give more in-depth answers to the questions that they are asked. Another strategy that has been used is to have more of a conversational styled appointment in which they go through the patient’s electronic medical records (EMRs) together, making the medical records the central point of the conversation.

CONCLUSION

Studies have shown that MI can have profound positive effects on changing any kind of negative behavior and also increase positive behaviors and health outcomes. Though MI can be difficult to introduce in appointments at times, there are flexible ways for clinicians and other health professionals to incorporate open-ended questions into their conversations with patients to explore challenges and promote changes. MI is a highly effective tool for patients with diabetes and encourages both patient and clinician collaboration. By learning more about the patient’s habits and the impact of the habits on their diabetes, it allows patients to make modifications to their lifestyle to help achieve their personal health goals. The overall goal is not to heal, but to help. It is not to solve the patients’ problems, but to help them solve their own problems.  

ADDITIONAL RESOURCES

1. Every Person with Diabetes Needs Ongoing Self-Management Education and Support
https://www.niddk.nih.gov/health-information/professionals/diabetes-discoveries-practice/diabetes-self-management-education-support

2. Unstable Housing and Diabetes-Related Emergency Department Visits and Hospitalization: A Nationally Representative Study of Safety-Net Clinic Patients
https://pubmed.ncbi.nlm.nih.gov/29301822/

3. Motivational Interviewing: Obesity
https://www.youtube.com/watch?v=24NV35rKl5I&feature=youtu.be


DISCLAIMER

 This blog post is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $2,006,400 with 0% financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit HRSA.gov.