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Quality Improvement Webinars

The Impact of EHR Use on Health Center Staffing and Productivity
With the evolution of technology and the growth of Health Center Programs in the United States, the use of Electronic Health Record (EHR) technology to improve the provision of patient care in a Health Center setting has grown tremendously in recent years. However, At least 70% of physicians using EHRs continue to attribute their administrative burdens to their EHR use. A recent research Report from GWU Health Workforce Research Center shows how the introduction of new technology influences staffing models, staff roles and workflow, and how these changes in turn influence productivity, coordination between providers and quality of care. This webinar will present the recent study conducted by GWU and its findings, and will provide the perceptions of EHRs effects on staffing and productivity from a Public Housing Primary Care Program Perspective.

Using Technology to Improve Access to Health Care
Electronic communication, such as emails, patient portals or text messaging, can be a useful tool in the practice of medicine and can facilitate communication within a patient-physician relationship. Throughout healthcare, there has been a recent push for electronic communications to be used more frequently to improve quality of care. This webinar explored the different technologies and devices used by two Health Centers to improve their communications with patients, their access to care, provided examples and lessons learned.