Coping with Stress and Compassion Fatigue in Health Center Settings Webinar Series
Although the COVID-19 pandemic exacerbated stress symptoms in primary care settings, a healthcare professional may face stress on the job under usual conditions due to long shifts, competing responsibilities, and witnessing or hearing about difficult patient experiences. The National Center for Health in Public Housing hosted webinars that explained how compassion fatigue affects all health care workers, how to determine the signs and symptoms of compassion fatigue and provided management and self-help tools to help negate and avoid re-occurrence of severe fatigue.
In this webinar series, NCHPH also explored strategies and ideas to understand the importance of manifesting safety and self-compassion, learn how taking a resiliency and design thinking approach will allow us to navigate crisis and uncertainty, and practice the tools to develop wellness in ourselves and those we serve alongside throughout this challenging time.
Healthy Together: A Toolkit for Health Center Collaborations with HUD-Assisted Housing and Community-Based Organizations
This webinar by NCHPH and NNCC walked through an updated resource toolkit for partnerships with organizations, e.g., Public Housing Agencies, managing current HUD-Assisted housing programs, including Public Housing, Housing Choice Voucher, Multifamily, and resident services programs, including FSS, ROSS, Jobs Plus and Connect Home; as well as partnerships with other community-based organizations. It illustrated how health center staff can (a) identify housing partners, (b) create common language and goals to ensure partnership success, and (c) sustain partnerships over time.
The Impact of EHR Use on Health Center Staffing and Productivity
With the evolution of technology and the growth of Health Center Programs in the United States, the use of Electronic Health Record (EHR) technology to improve the provision of patient care in a Health Center setting has grown tremendously in recent years. However, At least 70% of physicians using EHRs continue to attribute their administrative burdens to their EHR use. A recent research Report from GWU Health Workforce Research Center shows how the introduction of new technology influences staffing models, staff roles and workflow, and how these changes in turn influence productivity, coordination between providers and quality of care. This webinar will present the recent study conducted by GWU and its findings, and will provide the perceptions of EHRs effects on staffing and productivity from a Public Housing Primary Care Program Perspective.
Using Technology to Improve Access to Health Care
Electronic communication, such as emails, patient portals or text messaging, can be a useful tool in the practice of medicine and can facilitate communication within a patient-physician relationship. Throughout healthcare, there has been a recent push for electronic communications to be used more frequently to improve quality of care. This webinar explored the different technologies and devices used by two Health Centers to improve their communications with patients, their access to care, provided examples and lessons learned.